RETURN SHIPPING FEES:
| Return Shipping Fee | Order Value Before Tax |
| Location/Service: Room of Choice Pickup | Under $999 | $999 or More |
| Standard Delivery Zone: West Coast | $199 | $199 |
| Standard Delivery Zone: East Coast | $199 | $199 |
| Beyond Standard Delivery Zone | Shipping fee + $100 | Shipping fee + $100 |
Return Policy
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Process: Email us at contact@spaze.com or call 1-866-520-0755 to coordinate your return. Our team will provide you with steps to safely package your items.
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Condition: Items must be unassembled and in original Spaze packaging.
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Missing Packaging: If you do not have original packaging, you will be charged a $70 handling fee per box.
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Alternative Packaging: If you use alternative packaging, it must be heavy-duty and double-walled. If an item arrives damaged due to inadequate packaging, a minimum 20% restocking fee will apply.
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Documentation: We require photos of the item before re-packaging, and photos once the item is fully packaged.
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Refund: Once the item is inspected at our warehouse and confirmed to be in as-new condition, we will issue a refund minus the original shipping costs and return shipping fees. Refunds typically process in 5 to 10 business days.
Our Delivery Commitment
At Spaze, we stand behind our products from the moment they leave our warehouse through years of home use. To ensure we can resolve any product damages quickly, please note how different situations are covered:
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Damage Upon Arrival: If your order arrives with cosmetic or shipping damage, please email contact@spaze.com within 24 hours with photos. Signing a clean Proof of Delivery (POD) confirms that your order arrived complete and in good condition, which releases the freight carrier from responsibility. If packaging damage is not noted on the POD at the time of delivery, Spaze cannot file a carrier claim, which may limit or prevent us from offering free repairs, replacement parts, or full exchanges.
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Long-Term Quality Guarantee: Manufacturing or structural defects discovered during regular home use are protected under our 3-year limited warranty (3 years on frames, 1 year on fabric and foam). These claims are handled separately and are not subject to the 24-hour delivery window.
Final Sale Items (Non-Returnable)
The following items are considered Final Sale and are not eligible for return or exchange for personal preference:
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Open Box items
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Mattress Toppers
While Final Sale items cannot be returned for personal preference, they remain fully covered by our standard manufacturer’s warranty. Should your item prove defective, we will work with you to resolve the issue through repair, parts replacement, or exchange.
Order Cancellations
- Before Processing: No charge for cancellations made before order processing. Orders are typically processed within 1 business day.
- After Processing but Before Pickup: A $49 fee applies if the order is processed but not yet picked up. If cancellation notice is given less than 3 business days before the scheduled pickup, a return shipping fee will be charged.
- After Pickup: Once your order is picked up by our delivery partner, a return shipping fee will be applied. This fee covers the cost of transporting the item back to our warehouse. Please note that the original outbound shipping fee you paid when placing your order is non-refundable.