Spaze Returns

At Spaze, we stand behind our products from the moment they leave our warehouse through years of home use. To ensure we can resolve any product damages quickly, please note how different situations are covered:

• Damage Upon Arrival: If your order arrives with cosmetic or shipping damage, please email contact@spaze.com within 24 hours with photos. Signing a clean Proof of Delivery (POD) confirms that your order arrived complete and in good condition, which releases the freight carrier from responsibility. If packaging damage is not noted on the POD at the time of delivery, Spaze cannot file a carrier claim, which may limit or prevent us from offering free repairs, replacement parts, or full exchanges.
• Long-Term Quality Guarantee: Manufacturing or structural defects discovered during regular home use are protected under our 3-year limited warranty (3 years on frames, 1 year on fabric and foam). These claims are handled separately and are not subject to the 24-hour delivery window.

The following items are considered Final Sale and are not eligible for return or exchange for personal preference:

• Open Box items
• Mattress Toppers

While Final Sale items cannot be returned for personal preference, they remain fully covered by our standard manufacturer’s warranty. Should your item prove defective, we will work with you to resolve the issue through repair, parts replacement, or exchange.

• Before Processing: No charge for cancellations made before order processing. Orders are typically processed within 1 business day.
• After Processing but Before Pickup: A $49 fee applies if the order is processed but not yet picked up. If cancellation notice is given less than 3 business days before the scheduled pickup, a return shipping fee will be charged.
• After Pickup: Once your order is picked up by our delivery partner, a return shipping fee will be applied. This fee covers the cost of transporting the item back to our warehouse. Please note that the original outbound shipping fee you paid when placing your order is non-refundable.

At Spaze, we offer a 3-year limited warranty on all our products, reflecting our commitment to providing you with high-quality, long-lasting furniture. Here’s what you need to know:

Warranty Coverage: Our warranty covers any defects in the frame of your furniture for 3 years from the date of purchase. Additionally, we offer a 1-year warranty on the fabric and foam used in our furniture. If any parts are found to be defective in material or workmanship, we will repair or replace them. The warranty covers residential use only.

Quality and Durability: Our furniture is meticulously designed, manufactured, and tested to meet superior quality standards. We use premium materials and employ rigorous manufacturing processes to ensure durability and longevity.

Exclusions: While our warranty provides comprehensive coverage, please note that it does not cover normal wear and tear, cuts, scratches, or damage resulting from improper use. Furthermore, this warranty does not cover any damage caused by improper assembly or disassembly of the product, modification, abnormal use, and lack of reasonable care.

Quality Assurance: With over 3 decades of experience in furniture designing, we have honed our expertise and perfected our mechanisms to create functional furniture that elevates your experience. At Spaze, we stand behind our craftsmanship and strive to provide you with reliable products that enrich your living space.

Claims Process: To initiate a warranty claim, please contact us via email at contact@spaze.com. To expedite the process, kindly provide the following information: proof of purchase, a detailed description of the issue, and accompanying photos and a short video of the affected area.