Spaze Frequently Asked Questions
Frequently Asked Questions About Spaze
Shipping
- Standard Delivery Zone (West & East Coast, most major cities): 7–14 business days, $99–$199 depending on order value.
- Beyond Standard Delivery Zone:
10–20 business days. Zip codes here require a custom delivery quote — the $349 shown at checkout is a placeholder, not your final price. You may contact us directly to get a quote before placing your order. See details.
$349 is the placeholder rate shown at checkout for remote areas that require a delivery quote — it's not your final price.
You have two options:
- Place your order now to secure your stock. We'll follow up by email within 2–3 business days with your actual delivery quote, which may be the same, lower, or higher.
- Get a quote before you order. Email us at contact@spaze.com with your zip code, and we'll send a quote first — so you can decide before paying anything.
Once your order ships, you'll choose your delivery date from a calendar of available options. Our delivery partner will confirm your 4–5 hour arrival window 1–2 days before your chosen date, and give you a call or text 15–40 minutes before they arrive.
Delivery windows are based on routing and cannot be requested or guaranteed. If your building has any special requirements, please let us know at least 3 business days in advance.
- Room of Choice: We bring your order inside and place it in the room of your choice, up to two flights of stairs. Please ensure pathways are clear and wide enough for the box.
- Assembly add-on: We assemble your furniture in your chosen room. Note that Spaze packaging is not removed as part of this service. Not available on weekends or holidays.
Trash removal isn't included by default but is available at no charge — just contact us within 3 days of delivery to arrange it.
Please note: the original packaging is required for returns. If you no longer have it, you'll need to provide your own packaging, and a $70 per box handling fee will apply (see our Return Policy).
We're unable to deliver to PO boxes.
We ship within the contiguous U.S. only and do not ship to Puerto Rico, Hawaii, or Alaska. If you need delivery to one of these locations, you'll need to arrange a freight forwarder to receive the shipment on your behalf and complete final delivery.
Purchasing
Spaze is 100% online, so we don't have a showroom. Instead, we recommend browsing our customer reviews and the Spaze Firmness Scale page for detailed comfort and feel information before you order. We ship from warehouses in Los Angeles and New York, so most customers receive their order quickly regardless of location.
Have more questions? Reach us by email at contact@spaze.com or by phone at 1-866-520-0755, or visit our FAQ page for more information.
Firmness varies by product and is an important factor — especially for sofa beds, which need to support both sitting and sleeping. To help you choose, we've created the Spaze Comfort Scale, which rates the comfort level of every product in our lineup.
Yes, we can hold your order for up to 30 days from the order date at no extra charge. Since most orders deliver within 7–14 business days, you can plan to receive your order up to 45 days from purchase.
To delay your delivery, email us right after you place your order with your preferred delivery week and order number at contact@spaze.com.
We're happy to send you fabric samples — email us at contact@spaze.com with the fabrics you'd like, and we'll have them sent out to you.
Assembly instructions are available as a downloadable PDF on each product page, in the product details section, and inside your furniture box. If you can't find yours, email us at contact@spaze.com and we'll send it over.
All prices on our website are in USD.
Yes, we offer installment payment option through Shop Pay Installments at checkout, allowing you to split your purchase into smaller payments.
Delivery and Assembly
Before your delivery, clear the pathway to your chosen room and make sure there's enough space for the item. You'll receive a call or text when the team is approximately 15–40 minutes away.
If you live in an apartment building, confirm in advance whether a Certificate of Insurance (COI) is required. When the delivery team arrives, inspect the packaging and pathway carefully. If you notice any issues, document them on the delivery receipt before signing.
Your delivery date can change. Our delivery partner books the earliest possible date when everything is running smoothly, but because your order travels with third-party carriers, traffic or delays can shift it — especially before it reaches the final-mile (local) hub. Some carriers confirm a delivery week first, then set a firm date 2 - 3 days beforehand. Please check your tracking and confirm your date 2 - 3 days before delivery. Communicating directly with the delivery partner usually means the least delay, and our team is always happy to help.
Please make sure an adult (18+) is available at the delivery address for your scheduled date or delivery window, since a signature is required. For Room of Choice or Assembly deliveries, they'll also direct placement and
confirm everything looks right before signing.
Before signing the Proof of Delivery (POD) paperwork, please inspect your order and the delivery area. Check the outer packaging for visible damage such as tears, holes, crushed corners, or wet boxes. If you selected assembly service, also test the furniture while the team is present. Note any damage on the paperwork before the driver leaves, and email photos to contact@spaze.com within 24 hours so we can quickly arrange a resolution.
Signing a clean Proof of Delivery (POD) confirms your package arrived in good condition and releases the carrier from liability. Our team will always try to help, but without visible damage noted on the paperwork a carrier claim becomes difficult to process, which can limit or delay free replacement or repair — so we recommend a quick check before you sign.
If your furniture arrives with transit damage, note it on the delivery paperwork (POD) and email contact@spaze.com within 24 hours of delivery with photos. Noting the damage on the paperwork is what lets us arrange a fast, free repair or replacement and hold the carrier accountable. If you only notice it after the driver has left, contact us within 24 hours and we'll do our best to help.
Manufacturing defects found later during normal use are covered under our 3-year limited warranty. Here's what to do in each situation:
• Minor box damage: Our furniture is well protected inside. We suggest accepting the delivery — but please note the box damage on the paperwork before signing.
• Major visible damage: Contact us right away at 1-866-520-0755. You may reject the shipment, or accept it with a detailed “Damage” note on the paperwork. Email us photos immediately — we'll respond within one business day.
• Assembly incomplete: You can still accept the delivery. Confirm all hardware is present per the assembly instructions, note “Assembly Incomplete” on the paperwork, and contact us — we'll send a technician to finish the setup for you.
Once your order ships, our delivery partner will contact you to schedule your delivery appointment. For most orders, you'll also receive a tracking number by email. If you don't receive one, reach out to us at contact@spaze.com and we'll look into it.
Note: For courier service deliveries, no appointment will be scheduled. The item will be delivered curbside and a signature will be required.
A signature is required by default, and because of the high value of our products we strongly recommend keeping it. If you choose to waive the signature, you accept responsibility for any loss or theft once the item is dropped off. To arrange no-signature delivery, contact us at contact@spaze.com or 1-866-520-0755.
• Where it's available: Threshold and Curbside (courier) deliveries only. Room of Choice and Assembly deliveries always require a signature.
• When you can request it: Any time before your delivery — just let us know and we'll arrange it with the carrier.
• Garage drop-off: If you can open your garage door remotely, we can leave your order inside the garage without a signature. This must be approved by you in advance.
If your building requires a Certificate of Insurance, obtain a sample COI from your building management and forward it to us. We'll provide the completed COI within 3 business days. Please factor this timeline in when scheduling your delivery appointment.
Yes, most Spaze products require some assembly. Most are straightforward, though some items are more involved. We recommend reviewing the assembly instructions — available as a PDF on each product page — before purchasing so you know what to expect.
Yes. Select the Room of Choice & Assembly option at checkout and we'll take care of delivery and assembly in your chosen room.
Most Spaze sofa beds take 15–30 minutes to assemble with two people. If you choose the Assembly & Room of Choice delivery option, our delivery partner handles setup for you on-site.
Yes, you can hold your order for 30 days before dispatch. If it has been shipped, it can be held for up to 10 days free of charge once received at the local delivery hub. After that, a storage fee of $8 per day, per box will apply. If you need to delay your delivery, we recommend reaching out to us as early as possible.
Returns and Cancellations
Yes. Items can be returned within 30 days of delivery, provided they are unassembled and in their original Spaze packaging. Items marked as Final Sale cannot be returned or exchanged. See our Return Policy
for full details.
Contact us by phone or email to let us know you'd like to return your order. Repackage the item in its original Spaze packaging, and our delivery partner will reach out to schedule a pickup. Once the item arrives at our warehouse and is confirmed to be in new condition, we'll issue your refund minus shipping charges. Refunds typically process within 5–10 business days. If the item is not in new condition, a minimum 20% restocking fee will apply.
Yes — we strongly recommend keeping all original Spaze packaging during your 30-day trial period. Per our policy, items returned without original packaging incur a $70 handling fee per box, and any alternative packaging must meet heavy-duty standards to avoid restocking fees if the item is damaged in transit.
Yes, you can. Please see below.
Order Cancellations:
- Before Processing: No charge for cancellations made before order processing. Orders are typically processed within 1 business day.
- After Processing but Before Pickup: A $49 fee applies if the order is processed but not yet picked up. If cancellation notice is given less than 3 business days before the scheduled pickup, a return shipping fee will be charged.
- After Pickup: A return shipping fee will be required once your order is picked up by our delivery partner. Please refer to our return page for more details.
Yes. Last-minute changes to the delivery date, or a no-show on the scheduled delivery, incur a re-delivery fee of $199 or more depending on your location. If you need to reschedule, please let us know at least 3 business days before your scheduled delivery date.
Warranty
We offer a 3-year limited manufacturer's warranty covering defects in materials and workmanship from the date of delivery. The warranty applies to residential use only, under normal conditions and intended use. Damage from misuse or beyond normal wear and tear is not covered.
If you think you have a warranty issue, take a few photos or a short video showing the problem and reach out to us at contact@spaze.com or by phone. We'll work with you to make it right.
Email contact@spaze.com with a few photos or a short video of the issue, your order number, and a brief description of the problem. Our team typically responds within 1–2 business days with next steps.
No, the warranty applies only to the original purchaser and is non-transferable.
General
Our furniture is designed in-house by our product team. Once we're satisfied with the design, production is handled by our exclusive manufacturing partners in China and Malaysia — partners we've worked with for years and visit regularly to ensure quality control and ethical business practices are upheld.
Sofa beds are built to serve two purposes — seating and sleeping — so they require a sturdier construction than a standard sofa. Most of our sofa beds feature a metal frame for durability, and the foam is designed to provide adequate back support during sleep. If you're used to a plush sofa, expect a firmer feel. We think of it as performance over comfort, built to last and support you well over time.
Since sofa beds are typically designed for occasional use, the built-in mattress can feel firm. A memory foam topper is the easiest way to add softness and support, making it noticeably more comfortable for guests.
Vacuum regularly to remove dust and debris, and spot-clean spills immediately with a mild soap and water solution. Check the cleaning code on your product's fabric care tag (W, S, or WS) before using any cleaning product, since fabric types vary by upholstery.
Spaze sofa beds are designed primarily for occasional guest use rather than nightly sleeping. For longer use, we recommend adding a memory foam topper for extra comfort and support.
"Sofa bed" and "sleeper sofa" refer to the same type of furniture — a sofa with a mechanism that converts into a bed. Spaze uses "sofa bed" throughout, but the terms are interchangeable.