Spaze Frequently Asked Questions
Frequently Asked Questions About Spaze
Shipping
Room of Choice Delivery Fees (Based on Order Value Before Tax):
- Standard Delivery Zone: West Coast
- Under $999: $199
- $999 and up: $99 - Standard Delivery Zone: East Coast
- Under $999: $199
- $999 and up: $99 - Beyond Standard Delivery Zone:
To Be Confirmed. - Assembly Service: Additional $50 (added to Room of Choice delivery fee)
- Delivery Times:
- Standard zones: 7 – 14 business days
- Outside standard zones: 10 – 20 business days
Our delivery partner will contact you to schedule an appointment.
Please visit our Shipping Page for more details.
Most items are in stock and ready to ship. Estimated delivery timeframes are:
- Standard Zones (West & East Coast, most major cities): 7–14 business days
- Outside Standard Zones: 10–20 business days
Some items are available for pre-order — check availability just below the "Add to Cart" button on any product page. For full details, visit our Shipping Policy
Once your order ships, you'll choose your delivery date from a calendar of available options. Our delivery partner will confirm your 4–5 hour arrival window 1–2 days before your chosen date, and give you a call or text 15–40 minutes before they arrive.
Delivery windows are based on routing and cannot be requested or guaranteed. If your building has any special requirements, please let us know at least 3 business days in advance.
- Room of Choice: We bring your order inside and place it in the room of your choice, up to two flights of stairs. Please ensure pathways are clear and wide enough for the box.
- Assembly add-on: We assemble your furniture in your chosen room. Note that Spaze packaging is not removed as part of this service. Not available on weekends or holidays.
Trash removal is not included but is available free of charge — contact us within 3 days of delivery to arrange it. Please note there is a $70 per box handling fee for returns without original packaging Return Policy. We are not able to deliver to PO boxes.
We deliver throughout the contiguous United States. For orders outside our standard service zones, higher fees may apply. If you see "Please contact our customer support for a quote" at checkout, reach out to us at contact@spaze.com and we'll provide a personalized quote based on your zip code. Any fee adjustments after purchase will be communicated by email. Please note that deliveries to remote areas may be scheduled once a month.
We currently ship within the contiguous U.S. only and do not ship to Puerto Rico, Hawaii, or Alaska. If you need help arranging delivery outside our service area, our team is happy to suggest alternative delivery partners.
Purchasing
Spaze is 100% online — we don't have a showroom. To get a better feel for our products before buying, we recommend browsing our customer reviews and the Spaze Firmness Scale Page for detailed comfort and feel information.
Still have questions? Email us at contact@spaze.com or call 1-866-520-0755 — we're happy to help. And don't forget, all purchases are backed by our 30-day satisfaction guarantee.
Firmness varies by product and is an important factor — especially for sofa beds, which need to support both sitting and sleeping. To help you choose, we've created the Spaze Firmness Scale, which rates the comfort level of every product in our lineup. We recommend reviewing it before purchasing.
We offer a 30-day return window. Items must be unassembled and in their original Spaze packaging to be eligible. Items marked as Final Sale or clearance cannot be returned or exchanged. Visit our Return Policy page for full details.
The items marked as “Final Sale” or clearance sale cannot be returned or exchanged.
Yes, we can hold your order for up to 30 days from the order date at no extra charge. Since most orders deliver within 7–14 business days, you can plan to receive your order up to 45 days from purchase.
To delay your delivery, email us your preferred delivery week and order number at contact@spaze.com and we'll take care of the rest.
Yes, we'd love to send you samples. Email us at contact@spaze.com and let us know which fabrics you'd like, and we'll get them out to you.
Assembly instructions are available as a downloadable PDF on each product page, under the product details section as well as in your furniture box. If you can't find it, email us at contact@spaze.com and we'll send them over.
All prices on our website are in USD.
Delivery and Assembly
Before your delivery, clear the pathway to your chosen room and make sure there's enough space for the item. You'll receive a call or text when the team is approximately 15–40 minutes away.
If you live in an apartment building, confirm in advance whether a Certificate of Insurance (COI) is required. When the delivery team arrives, inspect the packaging and pathway carefully. If you notice any concerns, document them on the delivery receipt before signing.
If your building requires a Certificate of Insurance, obtain a sample COI from your building management and forward it to us. We'll provide the completed COI within 3 business days. Please factor this timeline in when scheduling your delivery appointment.
Once your order ships, our delivery partner will contact you to schedule your delivery appointment. For most orders, you'll also receive a tracking number by email. If you don't receive one, reach out to us at contact@spaze.com and we'll look into it.
Note: For courier service deliveries, no appointment will be scheduled. The item will be delivered curbside and a signature will be required.
Yes, most Spaze products require some assembly. Most are straightforward, though some items are more involved. We recommend reviewing the assembly instructions — available as a PDF on each product page — before purchasing so you know what to expect.
Yes. Select the Room of Choice & Assembly option at checkout and we'll take care of delivery and assembly in your chosen room.
Yes, you can hold your order for 30 days before dispatch. If it has been shipped, it can be held for up to 10 days free of charge once received at the local delivery hub. After that, a storage fee of $8 per day, per box will apply. If you need to delay your delivery, we recommend reaching out to us as early as possible.
Returns and Cancellations
Yes. Items can be returned within 30 days of delivery, provided they are unassembled and in their original Spaze packaging. Items marked as Final Sale cannot be returned or exchanged. See our Return Policy
for full details.
Contact us by phone or email to let us know you'd like to return your order. Repackage the item in its original Spaze packaging, and our delivery partner will reach out to schedule a pickup. Once the item arrives at our warehouse and is confirmed to be in new condition, we'll issue your refund minus shipping charges. Refunds typically process within 5–10 business days. If the item is not in new condition, a minimum 20% restocking fee will apply.
Yes, you can. Please see below.
Order Cancellations:
- Before Processing: No charge for cancellations made before order processing. Orders are typically processed within 1 business day.
- After Processing but Before Pickup: A $49 fee applies if the order is processed but not yet picked up. If cancellation notice is given less than 3 business days before the scheduled pickup, a return shipping fee will be charged.
- After Pickup: A return shipping fee will be required once your order is picked up by our delivery partner. Please refer to our return page for more details.
Warranty
We offer a 3-year limited manufacturer's warranty covering defects in materials and workmanship from the date of delivery. The warranty applies to residential use only, under normal conditions and intended use. Damage from misuse or beyond normal wear and tear is not covered.
If you think you have a warranty issue, take a few photos or a short video showing the problem and reach out to us at contact@spaze.com or by phone. We'll work with you to make it right.
General
Our furniture is designed in-house by our product team. Once we're satisfied with the design, production is handled by our exclusive manufacturing partners in China and Malaysia — partners we've worked with for years and visit regularly to ensure quality control and ethical business practices are upheld.
Sofa beds are built to serve two purposes — seating and sleeping — so they require a sturdier construction than a standard sofa. Most of our sofa beds feature a metal frame for durability, and the foam is designed to provide adequate back support during sleep. If you're used to a plush sofa, expect a firmer feel. We think of it as performance over comfort, built to last and support you well over time.
Since sofa beds are typically designed for occasional use, the built-in mattress can feel firm. A memory foam topper is the easiest way to add softness and support, making it noticeably more comfortable for guests.