Spaze Shipping

Once your order arrives at your local hub, the carrier will contact you to schedule a delivery date based on available routes in your area. Your 4–5 hour delivery window will be confirmed 1–2 business days before delivery. Specific time requests cannot be guaranteed.

Please ensure an adult (18+) is available at the delivery address on your scheduled date or during your delivery window. Notify us at least 3 business days in advance of any elevator, loading dock, or access restrictions.

Please note — your delivery date may change. Our delivery partner typically schedules the earliest available date, but because your order travels with third-party carriers, traffic and other delays can affect the schedule, especially before it reaches the final-mile (local) hub. Some carriers confirm the delivery week first and set the firm date 2–3 days before delivery.

Please check your tracking and confirm your delivery date 2–3 days before delivery. Communicating directly with the delivery partner is usually the fastest way to avoid delays, and our customer service team is happy to help if anything is unclear.

You're always covered for manufacturing defects under our 3-year warranty. Noting any transit damage on the paperwork simply lets us arrange a fast, free repair or replacement and hold the delivery company accountable — so please take a moment to inspect your order and the delivery area before signing the Proof of Delivery (POD) paperwork:

• Inspect the outer packaging: Look for crushed corners, tears, holes, or wet boxes.

• Check the delivery path and room: Make sure nothing was damaged on the way in.

• Note any damage on the POD: If you see packaging damage, please note it on the paperwork before the driver leaves. Signing clean paperwork confirms your order arrived in good condition and releases the carrier from liability, which can restrict or prevent free replacement or repair.

• Assembly service: If you selected assembly, test your furniture while the team is present. If anything isn't
working properly, note it on the paperwork.

• Report within 24 hours: If you notice any shipping damage or assembly issue after the driver has left, email contact@spaze.com within 24 hours with photos. Reporting quickly — and noting visible damage on the paperwork — is what lets our team process a fast, free replacement or repair.

Once your order ships, you will receive a tracking link that updates with an estimated delivery window. Courier deliveries are made curbside via FedEx and require a signature upon arrival. FedEx will attempt delivery up to 3 times; if unsuccessful, your order will be held at a local facility for 5 days before being returned to our warehouse. Return shipping fees apply to unclaimed shipments returned to the
sender.

A signature is required by default, and because of the high value of our products we strongly advise keeping it. If you choose to waive it, you accept responsibility for any loss or theft once the item is dropped off. No-signature delivery is available only for Threshold and Curbside (courier) service — Room of Choice and Assembly deliveries always require a signature. You can request this any time before delivery by contacting contact@spaze.com or 1-866-520-0755. If you can open your garage door remotely, we can also arrange a drop-off inside your garage without a signature, with your approval in advance.

Please measure all doorways, hallways, stairways, and elevators prior to purchase, keeping tight turns and access restrictions in mind. Our Room of Choice and Assembly options include a two-person team that are experienced in navigating tight spaces. To estimate your minimum required door width, compare your doorway against the height of the box. If you are unsure whether an item will fit, contact us at contact@spaze.com and our team will gladly provide exact dimensions and advice.

Package/ Debris removal is not included with our "Assembly & Room of Choice" delivery service. To add this service at no extra charge, please email us at least 4 business days before your delivery date.

Our Return Policy requires that you keep the original Spaze packaging. Otherwise, there is a handling fee of $70 per box, should you wish to return your purchase without the original packaging. Return Policy

• Before Processing: No charge for cancellations made before order processing. Orders are typically processed within 1 business day.
• After Processing but Before Pickup: A $49 fee applies if the order is processed but not yet picked up. If cancellation notice is given less than 3 business days before the scheduled pickup, a return shipping fee will be charged.
• After Pickup: Once your order is picked up by our delivery partner, a return shipping fee will be applied. This fee covers the cost of transporting the item back to our warehouse. Please note that the original outbound shipping fee you paid when placing your order is non-refundable.
  For a full breakdown of return charges and shipping policies, please visit our return page