Spaze Shipping

Some zip codes require a custom quote, and deliveries to these areas run 1–2 times per month. You have two options:

• Order now to reserve stock: The $349 at checkout is a temporary placeholder. We’ll email your final quote (which may be lower, equal, or higher) within 2–3 business days.
  
• Get a quote first: Email contact@spaze.com with your zip code before ordering to confirm your price.
  

Room of Choice and Room of Choice + Assembly deliveries include up to 2 flights of stairs at no extra cost. Each additional flight is $50.

If your delivery requires more than 2 flights, please let us know at checkout by adding it to the Delivery Instructions, or contact us at contact@spaze.com or 1-866-520-0755 at least 3 business days before your delivery date. This lets us add the fee to your order and prepare the delivery team.

• Los Angeles: 3 - 7 business days
• New York City Area: 3 - 10 business days
• Standard Delivery Zone (most major cities): 7 - 14 business days
• Beyond Standard Delivery Zone: 10 - 20 business days
• Curbside Delivery (select smaller items): 3 – 7 business days 

Once your order arrives at your local hub, the carrier will contact you to schedule a delivery date based on available routes in your area. Your 4–5 hour delivery window will be confirmed 1–2 business days before delivery. Specific time requests cannot be guaranteed.

Please ensure an adult (18+) is available at the delivery address on your scheduled date or during your delivery window. Notify us at least 3 business days in advance of any elevator, loading dock, or access restrictions.

Please note — your delivery date may change. Our delivery partner typically schedules the earliest available date, but because your order travels with third-party carriers, traffic and other delays can affect the schedule, especially before it reaches the final-mile (local) hub. Some carriers confirm the delivery week first and set the firm date 2–3 days before delivery.

Please check your tracking and confirm your delivery date 2–3 days before delivery. Communicating directly with the delivery partner is usually the fastest way to avoid delays, and our customer service team is happy to help if anything is unclear.

You're always covered for manufacturing defects under our 3-year warranty. Noting any transit damage on the paperwork simply lets us arrange a fast, free repair or replacement and hold the delivery company accountable — so please take a moment to inspect your order and the delivery area before signing the Proof of Delivery (POD) paperwork:

Inspect the outer packaging: Look for crushed corners, tears, holes, or wet boxes.

Check the delivery path and room: Make sure nothing was damaged on the way in.

Verify box dimensions and clearance: Please ensure your building's elevators, stairways, and entryways can accommodate the box dimensions prior to delivery. Items that cannot fit into your building upon arrival will be treated as a return and are subject to standard return shipping fees.

Note any damage on the POD: If you see packaging damage, please note it on the paperwork before the driver leaves. Signing clean paperwork confirms your order arrived in good condition and releases the carrier from liability, which can restrict or prevent free replacement or repair.

Assembly service: If you selected assembly, test your furniture while the team is present. If anything isn't working properly, note it on the paperwork.

Report within 24 hours: If you notice any shipping damage or assembly issue after the driver has left, email contact@spaze.com within 24 hours with photos. Reporting quickly — and noting visible damage on the paperwork — is what lets our team process a fast, free replacement or repair.

Once your order ships, you’ll receive a tracking link with an estimated delivery window. Courier deliveries are made curbside via FedEx and require a signature on arrival. FedEx makes up to 3 delivery attempts; if unsuccessful, your order is held at a local FedEx location for 5 days, then returned to our warehouse. Return shipping fees apply to unclaimed shipments. 

Need a specific delivery date? Use Manage Delivery on your FedEx tracking page to request one for an additional fee.

No-signature delivery
Because of the high value of our products, we strongly recommend keeping the signature. If you waive it, you accept responsibility for any loss or theft after drop-off. No-signature delivery is available only for Threshold and Curbside (courier) service. Room of Choice and Assembly deliveries always require a signature.

• Curbside (courier): Add “No signature required” to the Delivery Instructions at checkout, or contact us the same day you place your order. Once your order ships, the signature can’t be removed.
• Threshold: Contact us at least 3 business days before your delivery date. If you can open your garage door remotely, we can also arrange a no-signature drop-off inside your garage, with your approval in advance.

Reach us at contact@spaze.com or 1-866-520-0755. 

If required, email us a COI sample from your building management. Processing time: 2–3 business days.

Please measure all doorways, hallways, stairways, and elevators prior to purchase, keeping tight turns and access restrictions in mind. Our Room of Choice and Assembly options include a two-person team that are experienced in navigating tight spaces. To estimate your minimum required door width, compare your doorway against the height of the box. Please note that measuring your space is the customer's responsibility; if an item cannot fit into your home, apartment building, or elevator upon delivery, it will be treated as a return and is subject to our standard return shipping fees. If you are unsure whether an item will fit, contact us at contact@spaze.com and our team will gladly provide exact dimensions and advice.

Package/ Debris removal is not included with our "Assembly & Room of Choice" delivery service. To add this service at no extra charge, please email us at least 4 business days before your delivery date.

Our Return Policy requires that you keep the original Spaze packaging. Otherwise, there is a handling fee of $70 per box, should you wish to return your purchase without the original packaging. Return Policy

If an item is currently out of stock with a pre-order message, you can still make a purchase in advance. Once the item is back in stock, we will promptly dispatch your order.

You have the option to delay the dispatch of your order for up to 30 days at no extra cost. If you need delivery after this period, we suggest placing your order closer to your desired date. Unsure when to order? send us an email and specify your preferred delivery timeframe for assistance.

• Before Processing: No charge for cancellations made before order processing. Orders are typically processed within 1 business day.
• After Processing but Before Pickup: A $49 fee applies if the order is processed but not yet picked up. If cancellation notice is given less than 3 business days before the scheduled pickup, a return shipping fee will be charged.
• After Pickup: Once your order is picked up by our delivery partner, a return shipping fee will be applied. This fee covers the cost of transporting the item back to our warehouse. Please note that the original outbound shipping fee you paid when placing your order is non-refundable.
  For a full breakdown of return charges and shipping policies, please visit our return page

Once your order ships and arrives at the local hub, it can be held for up to 10 days at no cost. After this period, a long-term storage fee of $8 per box per day will apply. We also offer a free 30-day hold before shipment. To avoid these storage fees, please notify us before your order has shipped if you wish to delay your delivery. 

If there are any last-minute changes to the delivery date or a no-show on the scheduled delivery it will incur a re-delivery fee of $199 or more, depending on your location. If you need to reschedule your delivery date, kindly inform us at least 3 business days before the scheduled delivery date.

Looking to purchase only a mattress topper? We've got you covered! Our mattress toppers can be delivered curbside via courier service for a competitive delivery rate. Please email us at contact@spaze.com for more details.