Do You Have a Showroom?

We are 100% online and do not have a showroom. We know it can be a very new experience to buy furniture online unseen and unfelt; for this reason, we recommend visiting our customer reviews on our product page. Google reviews: Our Google reviews page You can also visit our blog: Avoid these common mistakes when buying furniture online Please see Spaze Firmness Level page to know more about the comfort level. Please note our 30-day satisfaction guarantee . If you wish to have your questioned answered, you can email us contact@spaze.com we are always happy to help.

What's The Firmness Of Spaze Sofa/Sofa Bed?

We want to help you to make an informed decision. We know one of the most challenging parts of committing to an online purchase is that you are unable to experience the product first. We understand that everyone has different comfort preferences. Please view the link for Spaze Furniture Firmness Scale: https://spaze.com/pages/softness-scale

How Do You Handle Exchanges and Returns?

Please review our shipping and return policy page: Return Policy The items marked as 'Final Sale' or clearance sale cannot be returned or exchanged.

Can I Order Now And Deliver It In a Later Time?

You can delay your order for up to 30 days at no extra cost. If you need it later than that, it's best to place your order closer to the desired date. Please send us an email and specify your preferred delivery week, if possible.

Do You Offer Customization for Sofas?

Yes, we do offer a wide range of customization options for our sofas. You can choose from different fabrics, colors, and configurations. For further details, please visit our 'Customization' page or contact our support team.

What Is Your Warranty Policy?

We offer a 5-year warranty on all our furniture products. This warranty covers manufacturing defects and issues with material quality. Please refer to our Warranty Policy for more information.

Can I Track My Order?

Yes, you can track your order. Once your order has shipped, you will receive an email with the tracking number and a link to track your package.

Do You Offer International Shipping?

At this time, we only offer shipping within the United States. We are exploring options for international shipping, and we hope to offer it in the future. Please stay tuned for updates.

Authors

Author

Zoe Perovic

Operations & Customer Service Specialist at Spaze

A dedicated professional with experience driving success in small business operations, focusing on the e-commerce and retail sector. Demonstrates a strong understanding of operational efficiency, identifying areas

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Authors

Author

Zoe Perovic

Operations & Customer Service Specialist at Spaze

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